Welcome to Georgian Churchkhela online shop-908-531-9888

FAQs

FAQs

How is my order packed?

Orders are packed in Styrofoam coolers with dry ice or gel packs. Please do not touch the dry ice directly, it is caustic and can burn the skin.

What if there is no dry ice?

Dry Ice is frozen carbon dioxide. Unlike most solids, it does not melt into a liquid, but instead changes directly into a gas. This process is called sublimation. If there is no dry ice visible in the cooler, feel the product. If the product is cool, place it in the freezer or follow instructions for preparation. If the product is thawed, contact customer service .WORNING!!! DO NOT TOUCH DRY ICE. USE AN OVEN MITT, GLOVES OR TONGS!!!.

How do I dispose of dry ice?
Place the Styrofoam cooler outside or in a well-ventilated container and it will evaporate.

How can I check the status of an order placed online?
When placing your order, provide your email address when prompted and we will send notification once your order has shipped. Whether your order was placed online or by phone, you can check its shipping status by calling customer service (908) 531-9888 and providing your last name and Email.

How can I change or cancel my order?
Orders placed for future shipment can be cancelled by contacting customer service seven business days prior to the requested ship date of the order (during the month of December, we require ten days’ prior notice). Cancellations or changes can be accepted by contacting customer service at (908) 531-9888.

How do I include a gift message?
With any gift order, we will be happy to print your gift message on the packing slip at no extra charge. When placing an online order, you will be prompted to type a message on the Shipping Information page.

Recommendations for Recycling Styrofoam coolers?
We suggest to our customers the send it back to us. we will provide the shipping label If it is in good shape we may reuse.

Are your products shipped Frozen?
Yes, product like Khinkali and Khachapuri are shipped frozen. Dry ice may evaporate prior to arrival at your door. This is perfectly normal, as long as the product is cool to the touch simply store in the freezer.

Does Khinkali /Khachapuri need to arrive frozen?
items such Khinkali /Khachapuri ship to arrive frozen. They are placed with dry ice in a cooler. They should go directly into the freezer for up to 3 weeks.

What is Penovani Khachapuri?
A kipper is a whole herring, a small fish that has been split from tail to head, gutted, salted or pickled, and cold smoked. In the United Kingdom and North America they are often eaten grilled for breakfast.
What is in our product?

All out products are made with traditional methods and are 100% natural. No added preservatives, artificial flavors or colors.

 

What is Khinkali?

Is similar to dumpling made from ground beef and pork or only beef or lamb seasoned with Georgian spices.

What is Penovani Khachapuri?

 

What is Tklapi?

Tklapi is same as Apple Fruit Leather.

Gozinaki?

Gozinaki is made from Honey and Walnuts.

What is Sulguni?

Sulguni is Authentic Georgian semi soft pickled cheese.
How can standard orders be in transit for 7 business days?
All orders are shipped via USPS Priority to arrive within 2- 4 business days from the time you place your order. Our standard shipping days for frozen products are Monday-Wednesday. Orders placed after 10:00 AM EST on Wednesday will ship the following Monday. Once orders leave our location you will receive your order within 3 days.

How do I suggest a new item?
If you have a suggestion for a new item that you would like to see on our web site please feel free to call us (908) 531-9888 or e-mail us.

Can I place an order now and have it delivered at a later date?
You may request this service if you place your order by telephone
How long can my purchase be kept frozen?
Products are generally good for 3-4 weeks if kept wrapped in an air tight container/bag. The products MUST remain frozen. Once thawed, follow the preparation instructions.

Can I prepare my order in the microwave?
Most of our products must be baked or boiled. Cooking instructions are included on all items.

How long can I keep Churchkhelas?

Churchkhelas are best kept in a dry place wrapped in a clean dish towel to keep from drying out quickly. Do Not Put It in a Air Tight Container. Consume in 2 weeks.

How to process online order

How to process online order at Churchxelebi.com Please watch this video Demonstration